What to Do in Case of Error

Try the following methods step by step:

  • Refresh the page. If everything works, the issue is resolved.
  • Check the status of Kommo account subscriptions and our app. They must be paid to continue working.
  • Open the page in a different browser or in Incognito mode. If everything works, the error lies in the cache. How to clear cache.
  • Reinstall the app. Reconfiguration will not be required. All your data and changes will be saved.

If these methods don’t help, you will need expert help. For the problem to be resolved quickly, describe it according to this plan in a Telegram or send a message to support@catcode.io:

  1. App name;
  2. Kommo account ID;
  3. Which page the error occurs on;
  4. What exactly you are doing;
  5. What goes wrong;
  6. Does the error occur for all managers;
  7. Attach a screenshot of the error.
Message example